Refund policy

Last updated: November 3, 2026

Intelevo guides are digital downloads you can open the moment you buy, so we don't offer refunds if you simply change your mind. If something goes wrong with your order, though, we'll put it right.

When we'll fix it or refund you

We'll fix the problem, or give you a full refund, if:

• your download doesn't arrive or doesn't work, and we can't get it working for you
• the file won't open or is damaged, and a replacement copy doesn't solve it
• you were charged twice, or bought the same guide twice by mistake
• the guide is materially different from its description in our store

How to ask

Email brandonhoilett@gmail.com within 30 days of your purchase. Include your order number and a short note on what went wrong. We'll reply by email.

How refunds are paid

Approved refunds go back to the payment method you used. Your bank or card company may take several business days to show it.

This policy doesn't affect any rights you have under the law where you live.